At Sisukka, your happiness is our priority! If you need to return your tub or sauna, here’s how it works:
Returns Made Easy
- You’ve got 30 days from delivery to start a return.
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Return without Quality Issues: If you decide to return the product and there are no quality issues, the return shipping cost will be the customer's responsibility.
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Return with Quality Issues: If the product has quality issues (such as damage, defects, etc.), we will cover the return shipping cost.
Shipping It Back
- Return shipping is on you—please use the original packaging to keep your item safe.
How to Return
- Reach Out: Contact us for a Return number (i.e R-1234) .
- Pack It Up: Securely box up your item.
- Ship It: Send it back to the address we provide (don’t forget the RA number!).
Refund Timeline
Once we get your return, we’ll check it out and process your refund within 14 business days. You’ll hear from us when it’s done!
Heads Up
Items damaged from misuse or not in their original condition may not qualify for a refund.
Got questions? Reach out anytime—we’re here to help!