At SISUKKA, your happiness is our priority! If you need to return your tub or sauna, here’s how it works:
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Additionally, the return freight cost will be advised and taken from your refund for buyers remorse returns.
How to Return
Reach Out: Contact us (contact@sisukka.com) for a Return number (i.e R-1234)
Pack It Up: Securely box up your item.
Ship It: Send it back to the address we provide (don’t forget the RA number!).
Bay Area customers can drop off returns at our store or arrange a pickup—just one of the perks of shopping local with us!
Refund Timeline
Once we get your return, we’ll check it out and process your refund within 14 business days. You’ll hear from us when it’s done!
Heads Up
Items damaged from misuse or not in their original condition may not qualify for a refund.
Got questions? Reach out anytime—we’re here to help!